Think back to the last time you chatted online with a customer service agent. Maybe you were complaining about receiving the wrong item in your order. It’s highly possible that the person on the other end trying to solve your problem wasn’t a person at all. You might have been speaking with an artificial intelligence chatbot, essentially a talking robot.
Artificial intelligence has made chatbots more lifelike than ever before, and they are becoming pervasive. Talking bots are taking pizza orders, reserving hotel rooms, and scheduling appointments. In short, these robots are all around us.
To maximize the ability of artificial intelligence (AI) chatbots to improve service, save money, and increase engagement, businesses and organizations need to understand how these programs work and what they can do.
Highlights: Property Search Process and Property News
